Volaris Airlines Refund policy at AirCancellation.com
Volaris will offer you a refund only if the ticket you purchased is refundable. Volaris’s Zero and Basic fares come with other perks, but they are non-refundable. Zero and Basic are the cheapest fare options available on Volaris. You are also supposed to inform the airline about change of plans within a given timeframe. In this AirCancellation refund policy page, we will describe the fare conditions of tickets offered on this airline. Understanding Volaris Airlines refund policy will let you travel stress-free on Volaris.
Does Volaris offer you refunds?
Yes, Volaris can offer you a refund only for refundable tickets. But, if the ticket is non-refundable, you must inform the airline about the change of plans within 24 hours. For travel from or to US, the flight should not be less than 7 days away. This stipulation is not applicable for flights booking from Mexico. Here are several things you should remember about refunds.
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You cannot apply for a refund after check-in – Once you get a boarding pass, you will not be able to ask for a refund.
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Your refunds will depend on the country where you booked the ticket. - Volaris will follow the regulations laid down for ticket refunds.
If you are booked on an international flight, you will have to call Volaris customer service on +1-855-865-2747 to understand the process followed for refunding a ticket. Our AirCancellation executives on +1-888-826-0067 may also help you get a refund.
How do I know if my ticket is refundable?
The fare conditions of the ticket will be available to you once you have booked a ticket. Zero and Basic tickets are not refundable. For these tickets, you will have to pay a refund fee and the rest amount may be available in the form of electronic credits. But Plus tickets can be refunded. Even if your ticket is not refundable, the airline will offer you a full refund in a few below-mentioned conditions under Volaris refund policy.
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Flight cancellation - When a flight is cancelled you will be able to get a refund in the original form of payment or electronic credit. The choice will be yours.
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Denied Boarding - You may not ask for a refund in any form but Volaris will make alternate arrangements.
How can I ask for refund on Volaris ticket?
You must cancel your ticket before requesting a refund. For a ticket purchased in US you can cancel a ticket within 24 hours of the booking. The flight should not be more than 7 days away from the time of booking. For tickets purchased in Mexico, you can cancel by informing the airline within 24 hours of purchase. Under Volaris cancellation policy international, a ticket may be cancelled within 3 hours of the departure if it is scheduled within 24 hours of the purchase. Here is a look at the steps you will have to follow the steps below.
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Enter your reservation code and last name on ‘Manage Your Trips’ to find your booking.
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Select the ‘Get Refund’ button.
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Verify your identity.
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Choose whether you want electronic credits or cash.
How do I make my ticket flexible?
Yes, you can make your ticket flexible with business combo. With this, you can cancel within 24 hours for a full refund of the purchase when the departure is at least 3 days away. Business combo comes with other benefits like free flight changes, free baggage allowance etc. But, if you are looking to protect your fare, you can opt for ‘cancel for any reason’ product. Here is the process of adding this product to your booking.
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When purchasing your ticket on website, look for ‘cancel for any reason’ option.
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Select whether you would like a refund in the form of electronic credits or cash.
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Complete the purchase of the ticket after agreeing to the terms and conditions.
Your refunds will be processed according to the regulations of the country where your travel has originated. You can call Volaris customer service number or AirCancellation on +1-855-865-2747 or +1-888-826-0067 to know the refund process.
Frequently Asked Questions:
Can I buy a business combo anytime?
Business combo may not be available during high season.
How long does it take Volaris to process refunds?
Volaris will take up to 7 days to process a refund if you paid with your credit card and up to 20 days if you paid with cash or check.
How long will my refund take if I have added ‘cancel for any reason’?
Refunds are processed through Hyperwallet within 10 working days.
Can I get a refund if I have added ‘cancel for any reason’?
Customers must comply with Hyperwallet's terms and may need to create an account to receive their refund.
Can I get a refund when I am denied boarding?
You can ask for a refund for denied boarding only if the origin of your flight is in Mexico, Central and South America.
