Qantas Refund Policy: How to Request, Processing Time & Eligibility
Qantas provides a Qantas refund policy based on certain conditions depending on your type of fare, ticket purchase method and reason for cancellation. Refund fares can be refunded fully or partially whereas non refund fares usually do not provide Qantas refund unless the airline cancels the flight or special conditions are met. In some cases even non refund tickets can be credited towards a flight if you cancel before you fly.
Qantas urges customers to view the conditions of the fare for their inpidual ticket in the "Manage Booking" area of their website or app.
How to Request a Qantas Refund?
You can do Qantas refund request through a few different channels :
-
Online (Manage Booking) : This is the simplest and fastest method. If your ticket qualifies for a refund, you will see the “Cancel and Refund” option in your booking details.
-
Through a Travel Agent : In case you have made your booking via an agent or third party website, reach out to them first for any requests for changes or refunds.
-
By Phone : In instances where online refund is not possible or in case of technical problems, you can contact Qantas customer service for help.
Have your ticket number and reference to hand before requesting.
Qantas Refund Processing Time
How long it will take for your refund to be done depends on how you paid and how busy Qantas refund status is during that time :
-
Credit/Debit Card : The Qantas refund processing time is usually 15 to 60 business days.
-
Bank Transfer or Cash : Could take longer because they are manually processed.
-
Bookings through Agents : Refunds are processed by the agency and could take longer.
Refunds are given in the original method source. If you received a travel credit as an alternative to a refund, the credit should typically be available within several business days.
How to Check Qantas Refund Status?
To view the status of your refund :
-
Visit the Qantas site and sign in to Manage Booking.
-
Enter your booking reference and last name.
-
If your Qantas refund was processed or is being processed, you will receive a status update.
You may also get in touch with Qantas Customer Care at +1 800 227 4500 if your refund has not been received within the estimated period.
Refunds for Cancelled Flights by Qantas
If your flight was cancelled by Qantas or there was a significant plan change then you are often eligible for a full refund, rebooking or travel credit irrespective of the type of fare.
Your choice usually includes
-
Rebooking on a different Qantas flight at no additional cost
-
Refund of the unused balance of your ticket
-
Credit for future flight use
These policies cover even if you booked a non refundable fare. Qantas will typically contact impacted passengers with instructions or you can do it online.
Most Common Refund Situations
-
Voluntary Cancellations -
If you voluntarily cancel your booking yourself, the Qantas refund varies according to your fare class :
-
Economy Sale fares : Typically non refundable but can provide a flight credit when canceled prior to flying
-
Economy Flex / Business Flex : Typically refundable but there can be a cancellation charge
-
Fully Flexible fares : Typically refundable in full
-
Medical or Emergency Reasons -
If, due to a serious illness, injury or death of an immediate family member, you are unable to travel, Qantas can also give a refund or credit for non refundable tickets. Documentation e.g., a death or medical certificate may be required.
-
Qantas Points Award Bookings -
If you have booked with Qantas Frequent Flyer Points :
-
Points can be refunded (with a low cancellation fee)
-
Cash taxes and fees are typically refundable
-
Need to cancel at least 24 hours in advance for points back
-
Refund of Extras -
Extras such as seat choice or bag fees are refunded or not, depending on whether and when you cancel. If Qantas cancels the flight, the majority of extras are automatically refunded.
Qantas Refund FAQs
Q: Is all fare refundable?
A: No. Economy Sale fares are not usually refundable. Flex and Business fares are typically refundable, possibly with an additional fee.
Q: Want to check if the ticket is refundable?
A: Check fare conditions in your booking email or online under "Manage Booking."
Q: If I made my booking through a travel agent, what should I do?
A: You must ring the agent or third party site you made your booking with for a credit or refund.
Q: Will Qantas pay me back for my travel insurance or extras?
A: Travel insurance is the insurer's responsibility, not Qantas. Extras such as seats or bags are refundable if Qantas cancels the flight.
Final Thoughts About Qantas Refund Policy
The Qantas refund policy is simple but varies on your fare, mode of payment and reason for cancellation. More lenient are refundable fares while non refundable tickets do get travel credits if canceled within time. In case Qantas cancels or makes significant changes to your flight, you get a full refund or rebooking independent of your fare type.
In order to get a Qantas refund for cancelled flights, always review your ticket conditions. Most requests for refund or credit can be handled online with Qantas official website or the Qantas app. In special circumstances or if you have queries then Qantas Customer Service can assist or you can directly call us AirCancellation at +1-888-826-0067 and get all your queries resolved with our 24/7 customer support.
