Japan Airlines Refund Policy

Japan Airlines Refund Policy at AirCancellation.com

If you decide not to travel, you must cancel before the scheduled departure of your flight. A higher penalty will be charged for cancelling closer to the departure. Our AirCancellation blog will cover all aspects of Japan Airlines refund policy and what you may face when you want to cancel a ticket.

What are the refund options on Japan Airlines?

Your refund options will depend on whether you have commenced your journey or not. When you have not commenced a journey, Japan Airlines will refund the unused fare minus the cancellation fee. The cancellation charges will depend on how far your departure is from the time of cancellation. Flex tickets under JAL cancellation policy don’t require you to pay a cancellation fee. You may not be required to pay a cancellation fee if you cancel your JAL ticket within 24 hours of the purchase. This grace period is only for US-bound flights not less than 7 days away. If you have commenced your journey, the fares of segments on which you have flown will be subtracted. Also, there may be a cancellation fee on the unused segment. Here are several things you should keep in mind about refund options on this airline.

• Only unused refundable taxes, fees or charges will be refunded if the ticket you purchased is non-refundable.
• You may not get any refund if there is no residual refund after JAL calculates your reimbursement.
• The ticket service fee you were charged at the time of booking will not be refunded.

The airline may offer you a full refund in a few situations. You can call Japan Airlines customer service 24 hours or AirCancellation on 1-800-525-3663 or +1-888-826-0067 to know whether you can get a full refund in your situation.

How to get a refund on Japan Airlines?

You can apply for a refund at a city counter or JAL contact center within 30 days of ticket issuance. If your travel has already commenced, you can apply within 30 days of the commencement. You can apply for a refund up to 1 year after the ticket has been issued. You can apply for a refund through the airline website up to 3 hours before next departure. You will have to visit the JAL contact center if your ticket involves international segments. Tickets originally issued by another airline but reissued by JAL for any particular reason can be dealt by city counters. There are no city counters for international tickets in Japan. In case you want to get a refund for an international ticket, you will have to visit the regional website. You can also call the JAL call center. The travel agency that issued the JAL ticket will be able to assist you if it is a third-party ticket. Here are the key steps you must follow when you want a refund from Japan Airlines.

• Cancel your ticket on the JAL website of the region where you purchased it.
• Get in touch with the JAL contact center to get an application number.
• You can then fill up the refund request form available on the JAL regional website.

What are the refund charges on Japan Airlines?

A certain percentage of your fare will be deducted from your refund if you cancel a ticket. Usually you will get a refund of taxes if you cancel a ticket after departure. For certain fare types, you may get 80% of the ticket price in refund after departure and a full refund before departure. Here is a look at the deduction percentage for different ticket types.

Does Japan Airlines refund policy require me to contact the airline?

You can contact Japan Airlines from anywhere in the world. The contact numbers of all the regions are available on the website of JAL. There are numbers which will help English speakers as well as those who have a disability. If you are a member of JAL mileage bank, the loyalty programme of Japan Airlines, there are dedicated numbers for you. When your concern is mainly refund, you can opt for one of the below-mentioned contact options.

• JAL Contact Center - For international tickets
• City Center of the respective country - For domestic tickets

Does the refund process take too long on Japan Airlines?

Your refund may take up to 2 weeks or even 2 months after you submit your refund application. This is because a few segments may be operated by codeshare partners of JAL. If your itinerary involves segments not operated by Japan Airlines, it will require adjustments. The required time for processing refunds in each country may differ. JAL contact center in the region concerned will be able to offer you details. Take a look at the table below for a simpler understanding.

Your refund options under Japan Airlines refund policy will depend on how you have purchased your ticket. Our AirCancellation executives or the airline on 1-800-525-3663 or +1-888-826-0067 may be able to assist you with refund.

Frequently Asked Questions:

Can I get a refund for a ticket I purchased with e-JAL points?

Yes, you can get a refund but you will get e-JAL points as reimbursement.

Can every passenger use the refund request form on JAL website?

The refund request form on JAL website can only be used by passengers who booked their ticket with e-JAL points or a credit card.

Can I cancel my ticket on Japan Airlines website?

Yes you can cancel your ticket on Japan Airlines website but you must make sure you do it up to 20 minutes before departure.

Can I get a refund after expiry of a Japan Airlines ticket?

If the ticket is valid, you can apply for a refund. The airline will accept a refund request up to 30 days after the ticket has expired but no later.